Privacy policy

Your privacy matters to us. This policy explains what we collect, why, and what you can do about it — in plain language.

blisswave.store is owned and operated by OREVIO ECOM FZC, Ajman Free Zone C1 Building, Office C1-1F-SF11700, Ajman, United Arab Emirates. We are the data controller for information collected through this site.

Questions: info@blisswave.store

What we collect

What you give us: your name, email address, phone number, billing and shipping addresses, payment details, and anything you write to us.

What's collected automatically: IP address, browser and device type, pages viewed, and how you arrived — gathered through cookies and similar technologies.

We don't knowingly collect information from anyone under 16.

Why we use it

Purpose	Our legal basis
Processing and delivering your order	Performance of a contract
Customer support	Performance of a contract
Fraud prevention and site security	Legitimate interests
Improving our range and service	Legitimate interests
Analytics and advertising cookies	Your consent
Marketing emails	Your consent
Tax and accounting records	Legal obligation

You can withdraw consent at any time — unsubscribe from any marketing email, or change your cookie preferences on the site. Withdrawing consent doesn't affect processing already carried out.

Who we share it with

Only where necessary, and only with:

Shopify, which hosts this store and processes orders for us
Payment processors, to take payment securely — we never see or store your full card number
Suppliers and carriers, to pick, pack and deliver your order
Analytics and advertising providers, where you've consented
Advisers or authorities, where we're legally required to disclose

We do not sell your personal information.

International transfers

We're based in the United Arab Emirates and our providers operate in several countries. Where personal data of EU or UK residents leaves the EEA or UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses. Email us for details.

How long we keep it

Order and transaction records: around 7 years, to meet tax and accounting obligations. Marketing contacts: until you unsubscribe. Analytics data: up to 26 months.

Security

We use reasonable technical and organisational measures to protect your information, and payment is handled over encrypted connections by PCI-compliant providers. No method of transmission or storage online is completely secure, and we can't guarantee absolute security.

Your rights

Depending on where you live, you may have the right to access your information, correct it, request its deletion, restrict or object to how we use it, receive it in a portable format, or withdraw consent.

To exercise any of these, email info@blisswave.store. We respond within one month.

If you're in the EU or UK and believe we've handled your information improperly, you can complain to your national data protection authority — in the UK, the Information Commissioner's Office (ico.org.uk).