Shipping policy

Every BLISS order ships directly from our suppliers, which keeps our prices down and our range wide. Here's exactly what to expect.

Where we ship

Worldwide. If your country appears at checkout, we ship there.

Processing

Orders are prepared for dispatch within 1–3 business days of payment. Orders placed at weekends or on public holidays begin processing the next business day.

Delivery times

Delivery typically takes 7–36 business days, depending on destination, customs clearance and carrier performance.

These are estimates, not guarantees. Cross-border shipping involves handovers between carriers and customs authorities that are outside our control.

Orders with several items may arrive separately. Because products ship from different suppliers, a multi-item order can arrive in more than one parcel on different days, at no extra cost to you. Nothing is missing — the rest is on its way.

Shipping costs

Free standard shipping on all orders, unless stated otherwise at checkout.

Tracking

You'll receive a tracking number by email once your order ships. Tracking can take a few days to start updating while the parcel moves through its first handover — this is normal and doesn't mean anything is wrong.

Customs, duties and import taxes

Any customs duties, import taxes or handling fees charged by the authorities in your country are your responsibility. They're not included in the price at checkout, and we have no way to calculate them in advance as they vary by country and by order value.

If a parcel is refused at customs and returned to us, we can refund the cost of the goods less any shipping and handling we incur.

Delivery addresses

Please check your address carefully at checkout. We can't be held responsible for orders delivered to an address entered incorrectly. If you spot a mistake, email us immediately — we'll correct it if the order hasn't shipped.

Lost parcels

If a carrier confirms your parcel lost in transit, we'll issue a full refund or send a replacement, whichever you'd prefer.

A note on installation

Many of our ceiling lights, wall lights and outdoor fixtures are hardwired and should be installed by a qualified electrician in line with local regulations. Fixtures are supplied for 110V–240V unless the product page says otherwise. Please check that a fixture's IP rating suits its intended location before installing outdoors or in a bathroom.