Refund policy
Blisswave.store is owned and operated by OREVIO ECOM FZC.
Because products are shipped directly from our suppliers, we do not accept physical returns.
Refunds may be approved in the following situations:
- Product arrives damaged
- Product arrives defective
- Incorrect item received
- Package confirmed lost in transit
Customers must provide photo or video evidence within 48 hours of delivery.
Refunds are not available for:
- Change of mind
- Incorrect size, color, or variant selected by the customer
- Minor color differences caused by screen settings
- Carrier, customs, or weather-related delays
Approved refunds will be returned to the original payment method.
For refund requests:
Email: info@blisswave.store
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
How to start a return or cancellation Log in to your account at account.blisswave.store account.blisswave.store and submit a return or cancellation request through your order history.
Returning your item Once you have notified us of your withdrawal, you have 14 days to send the item back to us. Return shipping costs are your responsibility
Your refund We will process your refund within 14 days of receiving your returned item (or proof of shipment, whichever comes first). Your refund will include the original standard delivery cost. Express or premium shipping upgrades are non-refundable.